Post by account_disabled on Mar 6, 2024 10:24:08 GMT
This is why it is essential to specify delivery times realistically. Also make sure you provide delivery tracking . Be available during the purchasing journey Be available to your customers throughout the entire ordering process. Many buyers appreciate not only live chat , but also classic contact channels such as email or telephone . Because it is important? The more efficient the communication, the fewer doubts your customers will have. And less doubts means more people who can decide that the right product for them is found in your online store. Give realistic delivery times Many buyers return.
Show shipping and return policies 72 % of consumers read an online store's return Brazil Telegram Number Data policy before completing a purchase. It is important to display this information to build trust and demonstrate that your store is transparent with its customers. The right of withdrawal is an obligation to be respected, but there are some exceptions where the buyer cannot return the product. customized products perishable products or products with an expiry date within 14 days of shipment hygiene products Adapt the return conditions to your products . The percentage of returns depends on the type of product: books, for example, are returned less frequently than clothes.
If the goods need to be tested, it is advisable to extend the return period: the longer people have the product at home and can test it, the greater the probability that they will no longer want to do without it. Recommended guide: What legal information to indicate in the footer and on the site pages 8. Limit free returns Free returns represent a double-edged sword: if on the one hand a buyer is more willing to make a purchase on your shop knowing that a possible return is free, on the other hand this probably means more returns and more costs for you, as an operator.
Show shipping and return policies 72 % of consumers read an online store's return Brazil Telegram Number Data policy before completing a purchase. It is important to display this information to build trust and demonstrate that your store is transparent with its customers. The right of withdrawal is an obligation to be respected, but there are some exceptions where the buyer cannot return the product. customized products perishable products or products with an expiry date within 14 days of shipment hygiene products Adapt the return conditions to your products . The percentage of returns depends on the type of product: books, for example, are returned less frequently than clothes.
If the goods need to be tested, it is advisable to extend the return period: the longer people have the product at home and can test it, the greater the probability that they will no longer want to do without it. Recommended guide: What legal information to indicate in the footer and on the site pages 8. Limit free returns Free returns represent a double-edged sword: if on the one hand a buyer is more willing to make a purchase on your shop knowing that a possible return is free, on the other hand this probably means more returns and more costs for you, as an operator.